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Costumer Service

Thank you for your interest in Sound-Remedies.com.
Our goal is to provide leading music and sound programs that enhance vital, balanced, and healthy lives.

CONTACT INFORMATION

Sound-Remedies.com
1467 Siskiyou, #30
Ashland, OR 97520 USA

Tel: (800) 788-0949 (USA only) or 1 (541) 482-2134 (Int)
Fax: (541) 488-7796
Web: www.Sound-Remedies.com

Joshua Leeds
Founder and editorial director
Web: www.JoshuaLeeds.com

Emails: joshua.leeds@ThePowerOfSound.com
info@sound-remedies.com

PAYMENT INFORMATION
On-line ordering is done by credit card only. Visa, M/C, or American Express accepted. (Please include expiration date on all orders).

If you would like to pay by check or money order, You can download an order form and mail or fax it to us. You can also call us at (800) 788-0949 and we will send an order form in the mail.

Please review all charges and totals before submitting order.

Prices are subject to change without notice.

TAX INFORMATION
California residents are required to pay 7.25% sales tax on an order.

ORDERING INFORMATION
There are five ways to place an order: by mail, fax, phone, Email, or directly from our secure website.

ORDERING BY MAIL:
Please mail your orders to:
Sound-Remedies.com
1467 Siskiyou, #30
Ashland, OR 97520 USA
Include your credit card information (including expiration date) or enclose a check or money order payable to Sound Remedies. Sorry, no cash or COD's please. You can download an order form and fill it out by hand.

ORDERING BY FAX: Our fax line is open 24 hours a day, 7 days a week. Fax your order with your credit card information to (541) 488-7796. You can download an order form and fill it out by hand.

ORDERING BY PHONE: Our toll-free voice mail is available 24/7. Call us at (800)788-0949 (USA) and leave us a message. We will be back to you within 1 business day.

ORDERING BY EMAIL: Send us an Email at order@sound-remedies.com. Please include title, code #, quantity, your name and address, name and address for order delivery (if different than yours), credit card # with expiration date.

ORDERING ON-LINE: Sound-Remedies.com is a secure site on Yahoo!.com. To order on-line, simply press the order button on the bottom of each product page. You may change your order at any time prior to the final sale. If you need to change or cancel your order after it has been electronically completed, either send us an Email at info@sound-remedies.com or call and leave instructions at (800)788-0949.

SHIPPING INFORMATION
Domestic US shipping is by USPS. Please allow 1-2 weeks for domestic delivery. International shipping is via air mail with charges added afterwards.

DELIVERY OPTIONS
DOMESTIC DELIVERY: Depending on order value and/or quantity, we ship via the following three methods: US First Class, USPS 3-Day Priority Mail, or UPS. $5.50 for the first item, $1.00 for each additional item. A $1-$3 surcharge may apply to heavier items such as books or multi-recording sets.

EXPEDITED DELIVERY: UPS 2nd-Day Air is available within the continental USA for an additional minimum of $8.25 per package (locations may vary). Please note: this is an estimate of charges and additional S/H costs may be added at the time of shipment. Please indicate "2nd Day Air" on your order. Additional fee will be added to your total order cost.

INTERNATIONAL DELIVERY: Unless arranged otherwise, all international orders will ship via US Postal Service First Class Mail. This allows us to insure and track the package in the event of delivery delay. Actual shipping fees plus $5.00 for handling will be added to your order after you've placed it. You will not see the shipping/handling charges on your initial order; they will be added after order is shipped. PLEASE NOTE: There is a $100 minimum for orders outside of the USA.

A surcharge may apply to heavier items such as books or multi-recording sets.

If you have special delivery requirements, call us at (800) 788-0949 (USA) or for international orders, email us at info@sound-remedies.com and we will do our best to facilitate timely delivery to locations world-wide.

RETURN POLICY
30-Day MONEY BACK GUARANTEE!

Sound Remedies takes great pride in the music we distribute. If a recording does not meet your expectation we will gladly refund your money or replace it for you, once you have returned the original recording with undamaged CD or cassette cases and printed materials. In the event materials have been damaged, there will be a $3.00 fee per item.

Refunds or exchanges must take place within 30 days of the purchase date. Shipping and credit card fees are not included in any return calculation. Individual items from package sets are not returnable. Return policy applies to audio recordings only.

In the unusual event that a recording is defective, we ask that you return it within 30 days of the purchase date for an exchange. Additional shipping charges do not apply to exchanges for defective merchandise.

HOW TO RETURN OR EXCHANGE MERCHANDISE
On the bottom right of the receipt accompanying your order, you will find a peel-off label with your name at the top and Sound-Remedies c/o 4th Way Fulfillment at the bottom. Simply repack your order to avoid damage, put this label on the package, and provide adequate postage. Please include instructions as to a refund or an exchange.

QUESTIONS? Feel free to ask! info@sound-remedies.com

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Secure Transactions
Ordering Information I Order Form I Request Catalog I New Product Submission
Disclaimers I Mailing List I Privacy Policy I Site Index

Contact info@sound-remedies.com I www.sound-remedies.com
Tel: 800.788.0949 or 415.458.3170

1001 Bridgeway, PMB 716, Sausalito, CA 94965 USA


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